Return & Refund Policy

Last updated: May 4, 2026

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. After this period, we are unable to accept return requests.

2. Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

- The item must be unused and unworn.
- The item must be in the same condition as when you received it.
- The item must be returned in its original packaging.
- You must provide a receipt or valid proof of purchase.

We provide a refund or replacement for verified issues such as defective items, damage during delivery, incorrect products, or incorrect sizes sent by our team.

In these cases, customers do not need to return the item they received. They may keep the product while we arrange the appropriate refund or replacement.

However, we do not offer refunds, replacements, or free exchanges for personal reasons, including ordering the wrong size, changing one’s mind, or simply not liking the product.

If a customer still wishes to return an item for personal reasons, they must ship it back to our warehouse at their own expense. Once the returned item is received and inspected, we may issue a refund for the product price only. Shipping fees and other related costs are non-refundable.

3. How to Start a Return

To start a return, please contact our support team at support@thegrennix.com before sending your item back.

Please include your order number, the email address used at checkout, and the reason for your return.

Once your return request is reviewed and approved, we will provide return instructions, including where to send your package.

Please note: Items sent back to us without prior approval will not be accepted and may not be returned to you.

4. Return Shipping Costs

For returns due to any reason, the customer is responsible for the return shipping costs.

If your item arrives defective, damaged, or incorrect, please contact us at support@thegrennix.com within 1-3 days of delivery. In these cases, we will review the issue and provide a suitable solution, which may include a replacement, refund, or return instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@thegrennix.com with your order number and clear photos of the issue.

Our team will review the case and work to resolve it as quickly as possible.

6. Exchanges

We do not process direct exchanges. If you need a different size, color, or item, please return your original item once approved and place a new order separately.

7. Non-Returnable Items

We do not accept returns for items that have been worn, used, damaged after delivery, or returned without original packaging.

Final sale items, if clearly marked as final sale at the time of purchase, are not eligible for return unless they arrive defective, damaged, or incorrect.

8. Refunds

After receiving and inspecting the returned item, we will notify you of the result.

If your return request is approved, please proceed with the return process according to our procedure. The refund will be transferred to your original payment method within 5-7 business days of receiving the returned item.

Please note that your bank or credit card provider may need additional processing time before the refund appears on your statement.

If, after more than 5-7 business days since the successful delivery of your returned item, you have not received your refund, please contact us at support@thegrennix.com.

9. European Union — 14-Day Cooling-Off Period

If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification, in accordance with EU consumer law.

To qualify, your item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.

10. Contact Us

For any questions about returns or refunds, please contact us:

TheGrennix Customer Support
Email: support@thegrennix.com
Website: www.thegrennix.com