Customer Agreement

Welcome to THEGRENNIX (“we,” “our,” or “us”). This Customer Agreement outlines the terms and conditions that apply when you visit our website, use our online store, or purchase our products. This Agreement applies to customers in the United States, United Kingdom, Canada, Australia, and New Zealand.

1. Acceptance of Terms

By accessing our website or purchasing from THEGRENNIX, you agree to follow the terms stated in this Agreement. If you do not agree with these terms, please do not use our website or place an order.

2. Products and Orders

Product Availability
All products shown on our website are subject to availability. We reserve the right to update, limit, or discontinue any product at any time without prior notice.

Pricing
Product prices may be displayed in USD, GBP, CAD, AUD, or NZD depending on your location. We make every effort to ensure prices are accurate, but we reserve the right to correct pricing errors if they occur.

Order Acceptance
Placing an order means you are making an offer to purchase our products. We reserve the right to accept, cancel, or decline any order. Once your order is accepted, you will receive a confirmation email.

3. Payment, Shipping, and Returns

For more information about payment, delivery, returns, and refunds, please review our dedicated policy pages:

  • Payment Methods
  • Shipping Information
  • Return & Refund Policy

4. Warranty and Disclaimers

Product Warranty
THEGRENNIX offers a 7-day warranty covering defects in materials or workmanship.

Disclaimer
Except for the warranty stated above, we do not provide any additional warranties, whether express or implied, regarding the products sold on our website.

5. Limitation of Liability

To the fullest extent permitted by law, THEGRENNIX shall not be responsible for any indirect, incidental, special, or consequential damages related to your use of our website or products.

6. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the United States and Singapore, without regard to conflict of law principles.

7. Changes to This Agreement

We may update or modify this Agreement at any time. Any changes will become effective once posted on our website. Continued use of our website after changes are posted means you accept the updated Agreement.

8. Contact Information

For questions about this Customer Agreement, please contact us:

Email: support@thegrennix.com

Website: www.thegrennix.com